Theft of a mobile phone

In the early hours of Saturday 25 November I was returning to my hotel in London after enjoying the UCL Lab Dinner. I had my phone in my hand because I was checking something, and there was no-one around. A cyclist came up behind me (of course I didn’t hear him), and reached out and snatched the phone from me, and then cycled away. Obviously I couldn’t catch him. I then had to decide what to do. I hadn’t brought a computer with me, and the hotel I was staying in didn’t allow outside calls from rooms, only having a non-functioning payphone in the reception area. The night porter was entirely unhelpful. I tried to phone home using the hotel payphone, knowing that my wife’s phone would be switched off, but hoping I could leave a message, but it took my money and didn’t connect me (which brought back other memories!) So I was entirely helpless, or so it seemed.

I decided to get some sleep and catch the first train home, which I did. I visited the O2 shop in my local town and bought a new phone, and have been setting it up ever since. I tried to report the theft, but we no longer have a local police station, and the helpdesk in the local town isn’t open at weekends!  In any case, I don’t expect I would get much help. Similarly claiming on household insurance would be a complex process, and might lead to a premium increase. I was intending to upgrade anyway, but not under these conditions!

What have I learned from this experience? Well, firstly, don’t walk around at night with a phone in your hand. I use a number of geolocation services, and often have my phone out and connected for that reason. But no longer – my check-ins will be restricted to places where there are other people around, or inside buildings. Secondly, have a computer with you (leaving it in the hotel room of course) so you can go online to report the theft. And thirdly, stay in a decent hotel! I have been using the hotel in question for many years, and it is very good value. But they have seriously blotted their copybook this time, and I won’t be back.

A theft like this feels like a violation, and it has taken most of a week to start feeling myself again. It will be an uphill process, but I’ll get there. Thank goodness for the Christmas break, and some quiet family time.

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