UK Airports and Airport hotels: deficiencies in amenities

I was prompted to write this post having just returned from a holiday in Greece which included staying in an airport hotel at London Gatwick (twice) and spending some considerable time in 2 airports (the other being Thessaloniki).

The first point I wanted to make is on the familiar theme of WiFi provision. I regard WiFi as essential whether my trip is for business or pleasure. Unfortunately many hotels, including those at airports, don’t seem to agree with this! At the very conveniently located Hilton in Gatwick South Terminal there is WiFi, but unless you’re a silver or gold HHonors member, it’s charged for. Some Hilton hotels have free WiFi in their lobby areas, but not so here! Added to that is the ‘Faraday Cage’ effect of most modern hotels, which neatly blocks most phone data signals (or at least severely attenuates them). So  effectively there’s little connectivity in the hotel unless you pay (and the WiFi signal didn’t seem particularly strong anyway).

Once in the airport, the only WiFi I could find was in the business lounges. OK, it was free, but you pay to go into the lounge! At least there was a good phone data signal in the airport (HSDPA or 3G, and presumably 4G, although my SG3 doesn’t receive 4G).

Arriving in Greece there was a good phone data signal in Thessaloniki airport, but no accessible WiFi that I could find. And during the coach journey down the motorway to the hotel, the phone data signal was consistently strong (unlike most UK motorways, for example). At the hotel there was free WiFi which worked well most of the time, so I have no complaints there. The impressive part of it was the router on the beach (see me using it below)!

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Turning to amenities in general, a final and related point is about the opening hours of shops, restaurants and bars at airports and airport hotels in the UK. I arrived back at Gatwick at just after midnight on Monday night/Tuesday morning. Nothing was open at the airport, and by the time we had finally made it to the hotel, nothing was open there either. So there was no chance of a restorative drink or snack to make up for BA’s apology for in-flight catering! If airports are going to make money from late arriving flights, shouldn’t they provide facilities for the passengers, as happens for example at Schiphol airport in Amsterdam? Or should I just accept it as a consequence of UK narrow mindedness?

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